Escalation Matrix

If a client is not satisfied with the resolution provided through various channels, they have the option to escalate the issue as per the matrix below:

• 1

  Level 1

  Escalate to Compliance Officer at [email protected] if no response within 10 working days.

• 2

  Level 2

  Escalate to Principal Officer at [email protected].

• 3

  Level 3

  Approach IRDAI via policyholder.gov.in or ecoi.co.in.

• Additional Channels

  You may also escalate via IGMS at www.igms.irda.gov.in, call toll-free 155255 or 1800 4254 732, or email [email protected].